City/State
Virginia Beach, VAWork Shift
First (Days)Overview:
Delivers service in a professional and efficient manner, providing prompt assistance while managing expectations to achieve high levels of customer satisfaction
Provides real-time, accurate, and comprehensive responses to telephone and written inquiries regarding general HR-related issues, policies, procedures, and processes. Escalates complex issues, where applicable. Processes employee-related transactions accurately based on research, employee-specific information, and process guidelines. Maintains appropriate documentation and records for HR-related cases in the HR Help Desk. Support the continuing transformation of HR via HR process implementation and the continuous technological improvements in Workday
Develop, deploy and execute solutions to complex problems that require ingenuity and innovation
Provides effective application and interpretation of company policies and procedures
Ensure consistent, equal, and fair treatment of all employees
Prepare reports by collecting, analyzing, and summarizing data
All other duties as requested .
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.